Read the signal
Find the real user job, stakeholder constraint, available data, and channel people already use.
Civic tech studio / public service lab
Shrtct
We turn civic signals, public data, and urgent communication needs into messenger products, dashboards, and public-service flows that work under pressure.
50+ projects shipped across civic tech, comms, and open data
30M+ people reached across projects
UNICEF, MOH, U24 trusted by institutions and high-stakes teams
What Shrtct is
A compact civic tech studio for products that need policy context, open data expertise, user empathy, and fast execution.
Shrtct sits between communications, product design, open data, and public-sector delivery. The work is usually practical: help people find shelter, understand vaccination, donate, respond to surveys, access services, or navigate wartime infrastructure.
The shortcut
A repeatable way to move from public problem to working service.
Shape the service
Turn policy, content, datasets, and edge cases into a clear flow that can survive real demand.
Launch and learn
Ship fast, watch behavior, improve routing, and expose useful data back to partners through dashboards.
Selected work
Case files from public pressure.
A few examples of how signals, datasets, partners, and channels turned into usable services.
2022 crisis navigation
President's Office
Invincibility Points
problem
People needed a fast way to find the nearest heated and powered public point during infrastructure attacks.
data
Location data, public-service logic, and a messenger-first search flow.
output
A chatbot that turned wartime infrastructure into something people could actually navigate.
2020 1.4M users
Ministry of Health of Ukraine
COVID-19 chatbot
problem
National health communication needed to answer routine questions quickly, consistently, and at scale.
data
Verified guidance, content logic, and rapid updates during a high-pressure information cycle.
output
A public-health chatbot used by 1.4M people.
2022 survey + dashboard
UNICEF Ukraine
SuperMama
problem
Ukrainian mothers needed to be heard during wartime, and partners needed structured insight.
data
Survey flow, response model, and an interactive dashboard with results.
output
A messenger survey product that converted lived experience into actionable public data.
2024 open data service
TAPAS open data grant
Dostupno!
problem
Urban accessibility needs a way to collect reports and turn them into useful civic infrastructure data.
data
Open data grant logic, city reports, accessibility categories, and feedback loops.
output
A chatbot for reporting and navigating accessible urban infrastructure.
Also shipped More launches
Lobby X Army chatbot
Recruiting flow for a platform connecting people with army roles.
Where's Shelter?
Chatbot for finding and checking the nearest shelter during air alerts.
Business Barometer
Survey chatbot for Ukrainian entrepreneurs and institutional decision-making.
Donate Bot
Donation bot supporting United24 giving from a high-reach Viber community.
Vaccination chatbot
Routine vaccination guidance for Ukrainian parents across messenger channels.
Open data layer
Open data is not a PDF on a website. It is the infrastructure inside the service.
Shrtct has shipped open-data-backed chatbots, maps, dashboards, public feedback loops, survey products, and grant-supported civic datasets.
surveys, reports, partner inputs
geodata, categories, service logic
dashboards, maps, public insights
analytics, moderation, iteration
Capabilities
From idea, dataset, or public problem to launch.
Service strategy
Shape the user journey, policy constraints, stakeholder logic, and launch plan.
Chatbots and automations
Telegram, Viber, Messenger, surveys, routing, content logic, and integrations.
Open data products
Dashboards, maps, datasets, civic feedback loops, public analytics, and grant-backed open data products.
Launch and operations
Ship, monitor, iterate, and keep services useful when demand spikes.
What matters
Designed for moments when the service has to work.
The strongest public-interest products are built around outcomes, trust, and a repeatable way of working.
Outcome before format
A chatbot, map, or dashboard is only useful if it helps a person complete the job faster.
Plain language by default
Public services should be understandable in seconds, especially during stress or uncertainty.
Launch-ready operations
We plan for spikes, channel constraints, moderation, analytics, and iteration after release.
Worked with
Partners and institutions
Government, international organizations, open data grant programs, public health teams, donation communities, and recruiting platforms.
UNICEF UkraineMinistry of Health of UkrainePresident's OfficeUnited24OSCETAPASUCCILobby X
Next project
Build a service people can actually use.
Bring a public problem, a dataset, a community, or an urgent communication need. Shrtct will help turn it into a usable product.
Email [email protected]